Refund policy

Return and Refund Policy

We want you to be fully satisfied with your purchase. If you are not completely satisfied, we're here to help. Below are the details of our return and refund policy:

Eligibility for Returns
We accept returns for both defective and non-defective products.

• Defective Products: Returns for defective products are accepted only if the items were damaged during shipment or if the damage occurred upon receiving the product. Please inspect your order as soon as it arrives and notify us immediately if there is any issue.
• Non-Defective Products: Returns are accepted for new, unused products in their original condition. All items must be returned within 30 days of receiving the product.

Return Window
The return window is 30 days from the date of delivery. If you wish to return an item, please contact us within this period. After 30 days, we unfortunately cannot accept returns.

Return Shipping Costs
Customers are responsible for all return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive the returned item.

Restocking Fee
For non-defective returns, a 20% restocking fee will apply. This fee helps us cover the cost of processing and restocking the returned product.

Exchanges
Exchanges are accepted for certain products on a case-by-case basis. If you are interested in exchanging an item, please contact our support team at support@thesteamupgrade.com to discuss your specific situation. In some cases, exchanges may help mitigate or reduce the restocking fee.

Refunds
Refunds for returned products will be issued to the original payment method. Once we receive and inspect your return, we will process the refund. Please allow up to 7 business days for the refund to appear in your account, depending on your bank or payment provider.

How to Initiate a Return
To initiate a return, please contact us at support@thesteamupgrade.com with your order number and details about the product you wish to return. Our customer service team will provide you with instructions on how to proceed with your return.

Questions or Concerns
If you have any questions about our return and refund policy, or if you need assistance with a return, please don’t hesitate to contact us at support@thesteamupgrade.com. We're here to help!

Thank you for choosing us. We appreciate your business and hope to serve you again in the future!